This Privacy Policy applies to all users of our services, websites, applications, features or other services anywhere in the world, unless covered by a separate Privacy Policy.

This Privacy Policy applies to the following categories of individuals:

Shippers, including their employees, or individuals who send a shipment.
Any individual who receives a shipment.
Business Partners
Business partners, including their employees.
Visitors to our websites.
Employment Candidates
Individuals that apply for a job with us.

All the above subjects are referred to as “you” or “your.

Definition of Personal Data

Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

Personal Data We Collect From You

BEONE collects only the personal data that we need and for allowed purposes.

Data Provided By You

Contact Data
Information we need to contact you when you use one of our services such as your name, phone number, address, email address.
Profile Data
Information in your BEONE profile (if you have one).
Shipment Data
Information needed for the pick-up and delivery of your shipment, such as your address, shipment number, shipment documents.

Data Collected Passively

Visits to our websites

When you visit our web pages, The following data are collected: IP address, hostname of the accessing computer, website from which you accessed this website, a list of the sites you visited within the scope of our overall Internet presence, the date and duration of your visit, notification of whether the visit was successful, volume of data transferred, information about the identification data of the browser type and operating system used by you. Temporary storage of this data is necessary during your visit to the website in order to allow the website to be delivered to you. Further storage in log files is performed to ensure the functionality of the website and the security of our IT systems.

The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. For the provision of the website, this is the case when the session terminates. The log files (access logs) are kept for administrators to access directly and exclusively for a period of 24 hours. After that, they are only available indirectly through a restore from backup tapes and are permanently deleted after 30 days.

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.


BEONE’s websites, online services, and advertisements may use “cookies” and other technologies. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

Social Media

We provide you our social media fan pages, such as Facebook, Twitter, or Instagram to give you even more insights in our services and products, to better manage our relationship with you and to communicate with you. For more information, please visit our Privacy Policy on our social media fan pages.

Therefore, our website contains links to the following social media networks:

  • Facebook
  • Twitter
  • Instagram
  • YouTube

In these cases, a transfer of data to the social media operators mentioned before only takes place if the corresponding icon (e.g. the "f" of Facebook) is clicked. If you click on one of these icons, a page of the corresponding social media operator opens in a separate window.

How We Use Your Personal Data

BEONE uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.

BEONE uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, BEONE may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law.

Power Our Services
BEONE collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
Process Your Transactions
To process transactions, BEONE must collect data such as your name, purchase, and payment information.
Communicate with You
To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with BEONE, you may not opt out of receiving these important notices.
Security and Fraud Prevention
To protect individuals, employees, and BEONE and for loss prevention and to prevent fraud, including to protect individuals, employees, and BEONE for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material.
Personal Data Used for Personalization
If you choose to personalize your services or communications where such options are available, BEONE will use information that we collect so that we can offer you those personalized services or communications.
Comply with Law
To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.

BEONE retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or as required by law. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

Sharing of Personal Data

BEONE may share personal data with service providers who act on our behalf, our partners or others at your direction. Further, BEONE does not share personal data with third parties for their own marketing purposes.

Service Providers
BEONE may share your personal data with other service providers who act on our behalf.
BEONE may partner with third parties to provide services. For example, We have partnerships with DHL, UPD, FedEx and others to provide services locally or internationally.
BEONE may share personal data with others at your direction or with your consent. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.

BEONE’s Privacy Policy does not apply to any services provided by third parties.

Protection of Personal Data

At BEONE, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.

Transfer of Personal Data Between Countries

BEONE services connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world, including BEONE partners, to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. BEONE complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be.

By using BEONE's website or services you accept this Privacy Policy

Last edited Nov 2022

© 2022 BEONE Logistics L.L.C. All rights reserved.